ZOYA.me | Fit Tribe d.o.o. | Aleksandrova obala 32, Zelenika, Herceg Novi | info@zoya.me | +382 69 584 548

This document defines the terms of online purchase, consumer rights, and business policies on the website www.zoya.me, owned by the company Fit Tribe d.o.o. from Herceg Novi. The purpose of this document is to ensure transparency, security, and protection of users during online shopping.

Purchases of products through the website www.zoya.me are carried out in accordance with the Consumer Protection Act and the Electronic Commerce Act of Montenegro.
The customer can order products via the website, with mandatory registration and order confirmation.
Payment can be made by cash on delivery or by bank transfer.
Delivery is handled by a courier service within 2 to 5 working days.
The delivery fee for orders up to €50 is €4, while delivery is free for orders over €50, as well as for deliveries within Herceg Novi.

ZOYA.me respects the privacy of its users.
During the purchase process, we collect only the minimal personal data necessary for order processing (name, surname, address, phone number, and e-mail).
The data is used exclusively for delivery and communication with the customer and is not shared with third parties except the courier service.
The customer has the right to request access, correction, or deletion of their data by sending a request to info@zoya.me.

The website www.zoya.me uses cookies to improve user experience and analyze website traffic.
By using the website, the user agrees to the use of cookies in accordance with this policy.
The user can disable cookies at any time through their web browser settings.

The customer has the right to return a product within 14 days from the date of receipt, provided that the product has not been opened and is in its original packaging.
The cost of return shipping is borne by the customer.
Complaints can be submitted via e-mail at info@zoya.me.
After receiving a complaint, the seller is obliged to inform the customer of the outcome within 8 days.

All consumer rights are exercised in accordance with the Consumer Protection Act of Montenegro.
The customer has the right to withdraw from the purchase within 14 days without giving any reason, with a refund of the paid amount reduced by delivery costs.
In the event of a complaint, the customer has the right to a repair, product replacement, or refund.

ZOYA.me provides secure payment options by cash on delivery or bank transfer.
User data is stored with the application of appropriate technical and organizational protection measures.
For transactions made through a bank, the security standards prescribed by the Montenegrin banking system apply.

For all questions, suggestions, and complaints, you can contact us at:
Email: info@zoya.me

Phone: +382 69 584 548

Address: Aleksandrova obala 32, Zelenika, Herceg Novi

Customer support hours: Monday – Friday, 09:00–17:00h